Privacy Policy

1. Who we are

Pronto Welding Ltd is the data controller responsible for the personal information described in this policy.

Pronto Welding Ltd
83a Sundon Park Road
Luton
England
LU3 3AA

• Website: prontowelding.com
• Email: john@prontowelding.co.uk, brian@prontowelding.co.uk
• Telephone: 07958 638 849

If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.

2. Personal information we collect

Depending on how you interact with us, we may collect:

• your name;
• email address;
• telephone number;
• address or location of the proposed work;
• information you provide in an enquiry or quotation request;
• photographs, drawings or files you choose to send to us;
• correspondence between you and Pronto Welding Ltd;
• information about services you are interested in;
• technical information relating to your use of our website, such as IP address, browser type, device information and website usage information;
• cookie and analytics information where the required consent has been given.

Please do not send sensitive personal information through our website unless it is genuinely necessary for your enquiry.

3. How we collect your information

We may collect information directly from you when you:

• submit an enquiry through our website;
• email or telephone us;
• request a quotation;
• provide information relating to welding, fabrication, repair or maintenance work;
• send photographs, drawings, plans or other project information;
• become a customer.

We may also receive limited technical information automatically when you use our website, subject to your cookie choices.

In some circumstances, we may receive relevant contact or project information from another person involved in a project, such as a contractor, landlord, property manager, architect or other professional.

4. How we use your information

We may use your personal information to:

• respond to enquiries;
• prepare and provide quotations;
• communicate with you about potential or existing work;
• arrange site visits;
• provide welding, fabrication, repair, maintenance and related services;
• manage our contractual relationship with customers;
• maintain business and accounting records;
• manage payments and invoices;
• deal with complaints or disputes;
• operate, maintain and secure our website;
• prevent spam, fraud and misuse of our website;
• understand how visitors use our website where analytics consent has been provided;
• comply with legal, accounting, tax and regulatory obligations;
• establish, exercise or defend legal claims.

5. Our lawful bases for using your information

Under UK data protection law, we must have a lawful basis for processing personal information. Depending on the circumstances, we may rely on the following lawful bases.

Contract

We may process your information where it is necessary to take steps at your request before entering into a contract or to perform a contract with you. For example, this applies when you ask us for a quotation or engage us to undertake work.

Legitimate interests

We may process information where this is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests. These legitimate interests may include:

• responding to genuine business enquiries;
• operating and improving our business;
• maintaining website and information security;
• preventing fraud and spam;
• keeping appropriate business records;
• managing customer relationships;
• protecting our legal rights.

Legal obligation

We may process information where necessary to comply with legal obligations, including accounting, taxation and regulatory requirements.

Consent

Where required, we rely on your consent, particularly for non-essential cookies and analytics technologies. You may withdraw your consent at any time.

6. Website enquiries

When you submit an enquiry through our website, we may collect your name, email address, telephone number, message and any other information you choose to provide.

Our website uses technical measures designed to reduce automated or fraudulent submissions. These may include:

• Cloudflare Turnstile;
• server-side validation;
• rate limiting;
• honeypot fields;
• spam-detection measures.

Genuine website enquiries are delivered to Pronto Welding Ltd using Resend, an email delivery service.

Website enquiry emails are sent to the appropriate Pronto Welding contact address. The email address you provide may be used as the Reply-To address so that we can respond directly to you.

7. Cookies and analytics

Our website may use cookies and similar technologies.

Strictly necessary technologies may be used where required for essential website functionality or security. Optional technologies, including analytics, are only intended to operate where the appropriate consent has been provided.

We use or may use Google Analytics 4 (GA4) to understand how visitors use the website. More information is available in our Cookie Policy, or you can Cookie Settings to change your preferences.

8. Who we share personal information with

We do not sell your personal information.

Where necessary, information may be shared with organisations that provide services to us, including:

• website hosting and infrastructure providers such as Vercel;
• email delivery providers such as Resend;
• website security providers such as Cloudflare;
• analytics providers such as Google, where appropriate consent has been provided;
• IT and technical service providers;
• accountants, insurers and professional advisers;
• subcontractors or suppliers where required to carry out work;
• government bodies, regulators, courts or law-enforcement authorities where required by law.

We only share personal information where reasonably necessary for the relevant purpose.

9. International transfers

Some technology providers we use may process personal information outside the United Kingdom.

Where personal data is transferred internationally, we take reasonable steps to ensure that an appropriate lawful transfer mechanism or safeguard is used where required by UK data protection law. These may include UK adequacy regulations, approved contractual safeguards or other lawful transfer mechanisms.

10. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting, contractual and regulatory requirements. As a general approach:

• general or unsuccessful enquiries may normally be retained for up to 24 months after the last meaningful contact;
• customer, project, invoice and transaction records may normally be retained for up to 7 years, where necessary for accounting, taxation, contractual or legal purposes;
• security, spam-prevention and technical information may be retained for shorter periods where appropriate;
• analytics and cookie information is retained according to the settings and retention periods of the relevant technology.

We may retain information for longer where reasonably necessary in connection with a dispute, legal claim or legal obligation.

11. How we protect your information

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include:

• secure website hosting;
• access controls;
• encrypted communications where available;
• server-side processing of website enquiries;
• anti-spam and security controls;
• restricting access to personal information to people who require it for legitimate business purposes.

No internet transmission or electronic storage system can be guaranteed to be completely secure.

12. Your data protection rights

Depending on the circumstances and applicable law, you may have rights including the right to:

• ask for access to your personal information;
• ask us to correct inaccurate or incomplete information;
• ask us to erase your information in certain circumstances;
• ask us to restrict how your information is used;
• object to certain processing;
• receive certain information in a portable format;
• withdraw consent where processing is based on consent.

These rights are subject to legal conditions and exceptions.

To exercise your rights, contact us using the details at the beginning of this policy. We may need to verify your identity before responding to a request.

13. Your right to object

Where we process your personal information on the basis of legitimate interests, you may have the right to object to that processing. You can contact us at any time to exercise this right.

14. Automated decision-making

Pronto Welding Ltd does not currently use personal information to make decisions based solely on automated processing that have legal or similarly significant effects on individuals.

15. Complaints

If you are concerned about how we use your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to complain to the UK supervisory authority, the Information Commissioner's Office (ICO). Website: ico.org.uk. Current complaint and contact details are available directly from the ICO.

16. Links to other websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. You should review the privacy information provided by those websites.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services or legal requirements. The latest version will be published on this website with the date it was last updated.